Refund Policy

The short version

If Lindo Learns isn't right for your family, email us within 14 days and we'll refund you in full — no forms, no interrogation.

Your statutory rights

As a UK/EU consumer you normally have 14 days to cancel a purchase of digital content. Because the service delivers your books immediately, you're asked to agree at checkout that delivery starts straight away — which can affect that right once you've generated books. We honour the 14-day window anyway, whether or not you've made a book. This policy sits alongside your statutory rights and never replaces them.

Subscriptions

• Cancel any time from the billing portal linked on your account page, or from your Paddle receipt.
• Cancelling stops future renewals; you keep access until the end of the period you've paid for.
• Charged unexpectedly by a renewal you meant to cancel? Tell us and we'll refund the latest payment.

Lifetime purchases

The £49 lifetime purchase is covered by the same 14-day guarantee. After 14 days it's non-refundable, since it's a one-off payment for ongoing access.

If something goes wrong

If books fail to generate, illustrations don't arrive, or the service is unavailable for an extended period, get in touch regardless of how long you've been subscribed — we'll put it right or refund you.

How to request a refund

Email hello@lindophonics.com from the address on your account, with your Paddle order reference if you have it. We aim to reply within two working days. Refunds are issued by Paddle to your original payment method and usually appear within 5–10 working days.